Terms of Service

Last updated: March 21, 2026

1. Acceptance of Terms

By accessing or using the Orion platform ("Service") operated at inorionitrust.com, you ("User," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you are prohibited from using the Service and must discontinue use immediately.

These Terms constitute a legally binding agreement between you and Orion ("we," "us," "our"). We reserve the right to modify these Terms at any time. Continued use of the Service after modifications constitutes acceptance of the updated Terms.

2. Description of Service

Orion is a Customer Revenue Intelligence platform that allows users to manage customer accounts, contacts, renewal forecasting, opportunities, and related business data through a web-based dashboard. The Service includes data import capabilities, visual analytics, workspace management, and subscription-based feature tiers.

3. Account Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate any account at our sole discretion, with or without notice, for any reason including but not limited to violation of these Terms.

4. Subscription Plans & Billing

The Service offers multiple subscription tiers (Free, Pro, Ultra) with varying feature sets and account limits. Paid subscriptions are billed through Stripe on a monthly or annual basis as selected at checkout.

Free Plan: Up to 15 accounts, 1 user login, core features
Pro Plan: Up to 100 accounts, 3 user logins, advanced features
Ultra Plan: Up to 350 accounts, unlimited logins, all features

Subscription fees are non-refundable except as required by applicable law. We reserve the right to change pricing at any time with reasonable notice to existing subscribers.

5. Cancellation & Downgrade

You may cancel your paid subscription at any time through the Stripe Customer Portal or by contacting us. Upon cancellation:

Your paid plan remains active until the end of the current billing period
Your account will be downgraded to the Free plan at the end of the billing period
If your account data exceeds Free plan limits, you will not be able to add new data but existing data will not be deleted
No partial refunds will be issued for unused portions of a billing period

6. Customer Data & Ownership

You retain full ownership of all data you submit, upload, import, or enter into the Service ("Customer Data"). We do not claim any ownership rights over your Customer Data.

By using the Service, you grant us a limited, non-exclusive license to store, process, and display your Customer Data solely for the purpose of providing the Service to you. This license terminates when you delete your data or your account.

You represent and warrant that:

You have all necessary rights and permissions to upload and use the Customer Data
Your Customer Data does not violate any applicable law, regulation, or third-party right
You are solely responsible for the content, accuracy, and legality of your Customer Data
You have obtained any required consents to store personal information of third parties (e.g., your contacts) within the Service

7. Assumption of Risk

IMPORTANT — PLEASE READ CAREFULLY:

You expressly acknowledge and agree that your use of the Service, including the submission, storage, and processing of Customer Data, is entirely at your own risk.

Orion does not assume any risk, liability, or responsibility for Customer Data entered, uploaded, imported, stored, or transmitted through the Service. This includes but is not limited to:

Data loss or corruption — due to system failures, software bugs, infrastructure outages, or any other cause
Data breaches or unauthorized access — due to cyberattacks, hacking, phishing, or security vulnerabilities in our systems or third-party infrastructure
Data inaccuracy — errors, omissions, or miscalculations resulting from data you entered or imported
Business decisions — any actions, decisions, or outcomes based on data displayed, calculated, or reported by the Service
Third-party actions — any actions taken by third-party service providers (Supabase, Stripe, Vercel, or others) that affect your data
Service interruption — downtime, maintenance, or discontinuation of the Service

You are solely responsible for maintaining independent backups of all Customer Data. We strongly recommend exporting and backing up your data regularly.

8. Disclaimer of Warranties

THE FOLLOWING IS PROVIDED IN CAPITAL LETTERS AS REQUIRED BY LAW

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; (C) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (D) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

ANY DATA, ANALYTICS, FORECASTS, HEALTH SCORES, OR INSIGHTS PROVIDED BY THE SERVICE (INCLUDING ANY FUTURE AI-POWERED FEATURES) ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR BUSINESS DECISIONS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ORION, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

LOSS OF DATA, REVENUE, PROFITS, BUSINESS, OR ANTICIPATED SAVINGS
LOSS OF GOODWILL OR REPUTATION
COST OF PROCUREMENT OF SUBSTITUTE SERVICES
BUSINESS INTERRUPTION
ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY DOLLARS ($50.00), WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless Orion and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Service
Your Customer Data or any content you submit
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any third-party rights, including privacy or intellectual property rights
Any claim by a third party related to data you stored or processed through the Service

11. Acceptable Use

You agree not to use the Service to:

Upload, store, or transmit any unlawful, harmful, threatening, abusive, or otherwise objectionable content
Violate any applicable local, state, national, or international law or regulation
Attempt to gain unauthorized access to the Service, other user accounts, or related systems
Interfere with or disrupt the Service or servers/networks connected to the Service
Reverse engineer, decompile, or disassemble any portion of the Service
Use the Service to store or process data subject to specific regulatory requirements (e.g., HIPAA, PCI-DSS) unless we have explicitly agreed in writing
Resell, sublicense, or redistribute the Service without our prior written consent

12. Intellectual Property

The Service, including its original content (excluding Customer Data), features, functionality, design, code, and branding, is and shall remain the exclusive property of Orion. The Service is protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code, unless expressly permitted by law.

13. Service Modifications & Termination

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason including breach of these Terms.

14. Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, either party may pursue resolution through binding arbitration administered under the rules of the American Arbitration Association.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts located in the State of Texas for any disputes arising under these Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Orion regarding the use of the Service, superseding any prior agreements or understandings.

18. Contact

For questions about these Terms, contact us at:

support@inorionitrust.com